Terms of Service

These Terms govern SOVA, the network access control software and cloud service provided by Steelborn LLC ("Steelborn", "we" or "us") to businesses and other organisations. SOVA is not offered for personal consumer use.

1. Your agreement with us

You must be authorised to act for your organisation. These Terms, your accepted order and service conditions, our Refund Policy and our Data Processing Agreement (DPA) govern your subscription or trial. Requesting information or a trial does not place a paid order. You accept these Terms and the DPA before your trial or subscription is activated.

2. Plans, trial and delivery

Plans, features and monthly prices are listed on our pricing page. Prices are in euros, excluding VAT and other applicable taxes. Taxes are calculated at checkout based on your location; business customers in the EU that provide a valid VAT number are not charged VAT and account for it under the reverse-charge mechanism. Capacity is measured as the number of concurrent active sessions shown in your console. If usage regularly exceeds your plan, we will contact you to agree suitable capacity.

The appliance software is included without a separate per-appliance fee. You provide the compatible server or virtual machine and network equipment. Licences, activation instructions and software downloads are supplied electronically to your account or order email; no physical hardware is shipped.

The standard trial includes SOVA Intelligence for 30 days and up to 100 concurrent sessions, once per organisation unless agreed otherwise. No payment card is required, and the trial does not automatically become a paid subscription.

3. Payment, renewal and plan changes

Your administrators purchase, extend and manage subscriptions in the SOVA console. Paid subscriptions are billed monthly in advance and renew automatically until cancelled. The price, taxes and billing period are shown before you confirm a purchase. Upgrades may take effect immediately with a prorated charge shown before confirmation; downgrades take effect from the next billing period.

Orders and Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle also handles payment, invoices and applicable taxes, and its Buyer Terms also apply to your purchase. Product and technical support is provided by Steelborn. These Terms govern your use of SOVA. Larger deployments can also be ordered by written quote, which then sets the payment terms.

You may cancel at any time, effective at the end of the current billing period. See our Refund and Cancellation Policy for the cancellation methods and the 14-day refund on every payment. We give at least 30 days' notice before a price increase applies to your renewal.

4. Licence and your responsibilities

During a valid trial or paid subscription, you receive a non-exclusive, non-transferable licence to use SOVA for networks operated by or for your organisation. The software and documentation remain the property of Steelborn and its licensors. Open-source components retain their own licence terms.

You are responsible for compatible infrastructure, your access policies, authorised use of network data, administrator credentials and an alternative way to manage your network if SOVA is unavailable. You must not resell the service without an agreement, bypass licensing or security controls, test our cloud without written permission, use the service unlawfully or copy it to build a competing product. Reverse engineering is prohibited except where applicable law or an applicable open-source licence permits it. Both parties must comply with applicable export controls and sanctions.

5. Continuity, support and service levels

SOVA makes network access decisions on the SOVA Appliance in your own network, so a temporary interruption of the SOVA cloud service does not interrupt network access for your users and devices. Some functions of SOVA require a valid licence and a connection to our cloud service.

Support, software updates and the service levels in our Service Level Agreement are included in every subscription. Customers with more than 1,000 concurrent sessions can agree enhanced service levels, including service credits, in writing. Security insights support your administrators' decisions; no security product can guarantee the detection of every threat, and SOVA does not by itself ensure compliance with any standard.

6. Your data and the DPA

You retain your rights in your data. Our Privacy Policy explains personal data use. Where we process personal data for your organisation, you are the controller and we act as processor under our DPA, which forms part of these Terms.

The DPA sets out processing, security, sub-processors, retention, return and deletion arrangements, including backup handling. Export required records before your service ends, or contact us to arrange their return. Data is returned or deleted according to the agreed arrangements, subject to applicable legal retention duties.

7. Suspension and termination

We may suspend service for unpaid fees, material breach, serious security risks or legal requirements. Where practicable, we give notice and an opportunity to resolve the issue. The licence and connectivity conditions in section 5 also apply. Either party may terminate for a material breach not remedied within 30 days of notice. When the trial or subscription ends, your right to use the licensed service ends.

8. Warranty and liability

We provide the paid service with reasonable skill and care. If it materially fails to perform as documented, notify us and we will make reasonable efforts to correct it. If we cannot do so within a reasonable time, you may end the affected subscription and receive a refund of prepaid fees for the unused period. This is your remedy for that warranty. Otherwise, to the extent permitted by law, the service and free trial are provided as available, without other express or implied warranties or a promise of uninterrupted or error-free operation.

To the extent permitted by law, neither party is liable for indirect or consequential losses, or loss of profit, revenue, business, data or goodwill. Each party's total liability is limited to the fees paid and payable for the service in the 12 months preceding the claim's cause; Steelborn's liability for a free trial is limited to EUR 100. These limits do not cover your payment obligations, misuse contrary to section 4, your indemnity below, fraud or liability that the law does not allow to be limited.

You will indemnify Steelborn against third-party claims and reasonable costs arising from your unlawful use, breach of these Terms or data-processing instructions, except to the extent caused by our breach of these Terms or the DPA.

9. Changes and other terms

We may update the service but will not materially reduce your plan's core functionality during a paid billing period. We give at least 30 days' notice of material changes to these Terms. You may cancel before they apply. Notices are sent to your account email or console.

The DPA takes priority on personal data processing; an accepted quote takes priority for its specific commercial terms. Assignment requires our consent, except that we may transfer the agreement to a successor with notice. Events outside reasonable control may excuse delayed performance, but not payment obligations. Unenforceable provisions do not affect the remainder, and a failure to enforce a term is not a waiver.

10. Governing law and contact

These Terms are governed by Wyoming law, excluding conflict-of-law rules. Disputes are subject to the state and federal courts in Wyoming, without preventing urgent relief elsewhere or overriding mandatory legal rights. The UN Convention on Contracts for the International Sale of Goods does not apply.