Refund Policy

This policy applies to SOVA subscriptions from Steelborn LLC and forms part of our Terms of Service. SOVA is offered to businesses and other organisations.

1. Free trial

The standard trial lasts 30 days, requires no payment card and does not automatically turn into a paid subscription. Use it to assess SOVA before purchasing.

2. Cancellation

Cancel at any time in the SOVA console, or email [email protected] with your account and order reference. Cancellation takes effect at the end of the current monthly billing period; it does not itself shorten the paid period, and no further renewal payment is due. Cancel before the renewal date to avoid the next charge.

3. 14-day refund on every payment

You may request a full refund of any payment within 14 days of that payment, without giving a reason. This applies to your first payment, to renewals and to upgrade charges. A refunded payment ends the period it paid for.

4. Renewals and plan changes

Downgrades apply from the next billing period. After the 14 days, we also refund duplicate charges, charges made after cancellation took effect, and amounts due under our warranty, applicable law or the seller's applicable terms. An accepted written quote may specify different commercial terms.

5. Requesting a refund

Email [email protected] using your order email and include the order reference. We aim to reply within two business days. Approved refunds are returned through the original seller and payment method; bank processing times vary.

Orders are processed by our reseller and Merchant of Record, Paddle.com, which administers refunds; its Buyer Terms also apply. You can also contact Paddle about an order at paddle.net. Nothing here limits non-excludable legal rights or the seller's obligations under those terms.

6. Contact